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Click & Collect

COOK Help Centre


  • I am unhappy with the service I received whilst collecting my COOK order.
  • When I got home I realised that an item was missing from my COOK click & collect order.
  • When I got home I realised that an item was damaged in my COOK Click & Collect order.
  • Can I return the meals I have purchased?
  • I need to change my payment details for my COOK order.
  • Can I change my COOK order from Home Delivery to Click & Collect or vice versa?
  • How do I cancel my COOK click & collect order?
  • Can I change the location where I’d like to collect my COOK order from?
  • How can I change the collection date for my COOK order?
  • Can I make changes to the items in my COOK order?
  • Can someone else collect my COOK click & collect order?
  • How do I collect my COOK click & collect order?
  • Can I order a COOK click & collect order from abroad?
  • How do I add a discount code or gift card code to my COOK food order?
  • When will payment be taken for an online COOK order?
  • What payment options do you accept on your website?
  • How long will a COOK order take?
  • Help! I can't log into my COOK account to place a click & collect order.
  • Help! I'm struggling to place a COOK click & collect order on your website.
  • Will I get confirmation of my COOK click & collect order?
  • Can I place a COOK order without registering and checkout as a guest?
  • Can I place a COOK click & collect order over the phone?
  • How do I place a COOK click & collect order?
  • Can I collect from any COOK shop?
The COOK Kitchen Help Centre home page

The COOK Kitchen
Sittingbourne
Kent ME10 3HH
01732 759000

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