main COOK siteIf your food is coming via our third-party courier, we can only offer a general time slot between 8am-1pm. Some of the areas it is an 8am-5pm slot due to the location. If you won’t be in then, the courier will leave your COOK order in a safe place or with a neighbour as it is packed with frozen packaging to ensure the meals stay frozen for you.
If your food is being delivered by your local COOK shop or COOK Van, we can specify a two-hour time slot the day before the delivery is due. This slot will be advised by text and email so please do ensure this information is on your customer record, so you are kept up to date. However, it’s essential you’re at home to receive the delivery as it travels on a refrigerated vehicle, therefore there is no insulated packaging for the order.
If the time slot we have sent you is not convenient then please call our home delivery team as soon as possible on 01732 759020 and they will assist you further.