main COOK siteOrdering
- What is the latest I can place an order for Christmas?
- When will your Christmas peak slots be available to book?
- Can I pre-order COOK Christmas food?
- How do I reset the password for my COOK account?
- How do I place an order for home delivery with COOK?
- Is there a delivery charge on home delivery orders?
Delivery Information
- What is the last delivery day before Christmas?
- Where does COOK deliver?
- Does COOK deliver to my area/postcode?
- Do I have to pay a delivery charge on COOK home delivery orders?
- Does the food arrive frozen on a COOK Home Delivery order?
- How will my COOK order be delivered?
Making changes to your order
- Can I change the date for my COOK Christmas order?
- How do I edit my COOK Christmas order?
- Until when can I edit my COOK Christmas order?
- Can I edit my COOK Christmas order?
- How can I change the items in my COOK order?
- How can I change the delivery date for my COOK order?
Subscription
- Can I add Christmas food to my COOK subscription order?
- What is a COOK subscription?
- How do I sign up for a COOK Subscription?
- How frequently will I get my COOK orders?
- Can I alter my COOK Subscription once it’s set up?
- How do I make a change for all future COOK orders?
Discount Codes
Delivery Issues
- I have a complaint about my COOK order – how do I raise this with COOK?
- My COOK order has arrived with broken packaging – how can I raise a complaint about this?
- My COOK order has arrived, but the dry ice packs are empty!
- If an item is missing or damaged, can I get a refund?
- What should I do if my COOK meal has defrosted?