My COOK order has arrived, but the dry ice packs are empty!

Don’t worry! The dry ice is in the white packs. They may be empty but that’s because the dry ice has evaporated and that’s completely normal. The dry ice may also cause slight condensation within the box. If there still is some dry ice within the packs, we do recommend handling it by wearing some sort of gloves. Allow it to fully evaporate and just dispose of the packs (please check with your local council if they are recyclable).

Should there be any further concerns, please contact our home delivery team on 01732 759 020.