If an item is missing or damaged, can I get a refund? 25 June 2026 09:12 Updated We’re very sorry there was a problem. Please contact our Customer Care Team who will be happy to help. Related articles What should I do if my COOK meal has defrosted? I have a complaint about my COOK order – how do I raise this with COOK? My COOK order has arrived with broken packaging – how can I raise a complaint about this? My COOK order has arrived, but the dry ice packs are empty! What do all the symbols mean on the packaging?
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